FAQ

Yes..

Operation overheads are kept to the minimal by having no expensive retail storefront and no commissioned sales person. We make ourselves known to the public through the word of mouth and low-cost online social media such as facebook and instagram. This allows us to focus on maximising your budget on the best quality gem at an affordable price.

Unlike traditional jewellers, we don't believe in mass producing because we make our Jewellery like they are meant for ourselves or our loved ones. Hence we place most of our emphasis on creating exclusive pieces and custom-made jewellery for our loyal customers. Unique and exclusive designs have been created for countless engagement rings and wedding bands. Some of our portfolio are featured on our Portfolio page. Started as a family business in the 1970s, the founder of Mulia Jewellery quickly rose to become personal jeweller to the most influential families in Indonesia. Today, Jewellery labels like Mulia with its long-standing history, experience, and contacts, matches the big names in exclusivity, design, and quality at a much fairer cost. With the vision and a strong belief that every customer in the region deserves a Jeweller they can trust, Mulia has since expanded to Singapore in year 2013 offering personal Jeweller services and its wide range of exquisite pieces to their local customers here. It has now a growing online customer base in Asia and Australia.

Yes. Once your order has been submitted, we will email you on the progress or you may also login to your account online to view the order status. On the day of shipment, we will email you the FedEx delivery confirmation that includes Fedex delivery-tracking information. You will be kept informed of the transportation process at every step.

Items with the status indicated as "In-stock, receive in 5 days" are designs that are in-stock, and they can be packed and sent out in about 5 working days. Items with the status indicated as "Make-to-order, receive in 4 weeks" are designs that require backordering, and they can be packed and sent out in about 4 weeks. Please contact us if you wish to expedite your order.

To give our customers an enjoyable shopping experience, shipping charges are waived, and international shipment will be sent via FedEx. For destinations outside Singapore, please note that you may be subjected to import taxes, sales taxes and/or customs duties, which are collected from you once the shipment arrives at your country. Please let us know if you wish to self-collect from our collection points.