Shipping & Exchange Policy
Payments:
The payments on Silverhub7 can be made using one of the following options:
Paytm/ Direct bank transfers/ Card Payment / UPI / COD / PayPal. Please note that COD will be chargeable at Rs 100/- extra (Cash handling charges) and Paypal will be 10% extra over and above the total order amount. Kindly mention your contact number as comment in the account transfers for us to trace the payment and confirm your order.
Shipping Policy:
Thank you for visiting and shopping at Silver hub7. Following are the terms and conditions
that constitute our Shipping Policy.
Domestic Shipping Policy:
Shipment processing time:
All orders are processed within 1-2 business days except for the customised orders or pre-orders or as communicated during the order placement. Orders may not be shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We will put an update over here (below) if the shipping time is delayed compared to regular shipping.
Shipping Rates & Delivery Estimates:
We offer free shipping Pan India. In most cases delivery to over 95% pincodes occur within 6-7 business days, but this may get delayed due to unforeseen circumstances. In such cases, we will try to resolve the issue as soon as possible and in case we are not able to deliver this within 45 days, we will issue a refund for your order.
Cash on Delivery will be available for most of the pincodes at an additional charge of ₹ 100/- per shipment. However, there will be no COD for customised orders.
Logistics Partner:
We have tie-up with all leading logistics partners viz Delhivery, DTDC, Fedex, Bluedart, Aramex. The carrier is chosen basis the availability, pricing and serviceability in the required pincode. For remote locations not covered by private couriers or locations with certain restrictions, we use Indian Postal Services (for domestic shipments). We offer Free Shipping in India on a minimum cart value of rs.3000.
For all international orders, the Cart Value should be of minimum 380$ (US Dollars) and a maximum of 500$ (US Dollars) inclusive of shipping & handling charges. The respective rates will be communicated while placing order for the same.
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Please contact support at +91 9782932613 before placing orders to be delivered on international addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
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Customs, Duties and Taxes:
All domestic orders are tax paid and no additional tax is to be paid by the customer. However, for International orders, Silverhub7 will not be responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (import duties, brokerages, tariffs, taxes, etc.).
Damages:
Please refer to the Exchange and return policy for the same.